Title: Sr. Advisor, Member Solutions
Reports to: Director, Member Services
The Alberta Motor Transport Association is a province-wide, not-for-profit, advocacy and safety training association that strives to facilitate the safe and efficient transport of people and goods to make life better for Albertans. For more than 80 years, our work has encompassed a broad range of environmental, social, economic, safety and compliance matters that impact provincial highways. Research and innovation is now at the forefront of our projects, enabling the AMTA to identify new technologies and bring key stakeholders together to advance the commercial transportation industry while reducing human and environmental impacts.
OUR VALUES
Character of our people
Relentless professional integrity with a commitment to service, collaboration, fairness, and respect that celebrates diversity and drives excellence in everything we do.
Advancing innovation
Exploring opportunities for continuous improvement to provide solutions that support and encourage positive advancement of AMTA and industry.
Member focused
Hearing and responding to our members; respecting the importance of their experience, and continuously striving to create value that exceeds expectations throughout our planning and delivery.
Passion for the Industry and Safety
Bringing our energy and expertise to everything we do in support of an essential industry that makes the world a better place.
ORGANIZATIONAL COMPETENCIES REQUIRED
Collaboration: Builds partnerships and works collaboratively with others to meet shared objectives
Instill Trust: Gains the trust of others through honesty, integrity, and authenticity
Safety Minded: Promotes and contributes to a positive, healthy, and safe work environment in accordance with appropriate legislation and regulations
Ensure Accountability: Holds self and others accountable to meet commitments
Effective Communication: Develops and delivers multi-purpose communications that convey a clear understanding of the unique needs of different audiences
Encourages Innovation: Looks for better ways for the organization to be successful, accepts diverse thoughts, drives change, and can handle ambiguity
Builds Networks: Effectively builds formal and informal relationship networks inside and outside of the organization
Self-Aware: Uses feedback and reflection to gain productive insight into personal strengths and areas for development
Organizational Savvy: Maneuvering comfortably through complex policy, process, and people- related organizational dynamics
Emotional Intelligence: the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically
POSITION OBJECTIVE
With a focus on member service and an in-depth knowledge of the transportation industry, the incumbent works to grow membership, limit attrition, and promote the usage of AMTA products and services. Working collaboratively, our team ensures that commercial carriers in Alberta, and the industries who support them, are connected to the AMTA in a way which provides value to their fleets.
ROLE RESPONSIBILITIES
• Supervise & support team of Member Solutions, including but not limited to overview of daily tasks, training and goal setting
• Strategically plan and execute opportunities for member value and growth
• Work along side other Sr. Advisors with assisting members to identify solutions
• Work closely with the Marketing, Communications and Events teams to align strategies and leverage designated marketing and communications tactics and collateral
• Work with Manager, Member Services on growth objectives, strategic planning and execution of strategic plan
• Proactively seek new business or project opportunities in the industry
• Promote the AMTA and its products and services to members, industry, and the public
• Communicate information and create awareness of the various AMTA programs to Alberta employers
• Support the continuous growth of COR, SECOR, and other programs of safety excellence
• Promote maximum member retention through regular contact and connection to products and services
• Contact potential clients through cold calls and emails
• Develop quotes and proposals for clients
• Identify client needs and suggest appropriate products/services
• Listen to member needs and pass intelligence to other teams for potential product or service development
• Customize product solutions to increase member value
• Build long-term trusting relationships with members
• Set up meetings or calls with prospective and current members
• Stay up to date with new products/ services and pricing changes
• Support regional meetings
• Support Driver of the Month program
• Plan and execute committee meetings
• Participate in relevant meetings, conferences, and workshops, as required
EDUCATION AND EXPERIENCE
Education: Post-Secondary education in business administration or marketing, or equivalent work experience in a related field.
Experience: Minimum of five (5) years' experience as a Business Development Representative, Sales Account Executive, or similar role, preferably in the transportation industry.
• Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Access and software in general
• Proficient in the use of mobile technologies for productivity
• Demonstrates the ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Innovation and problem-solving skills that include the ability to develop and propose solutions for members
WORKING CONDITIONS
Hybrid of professional office, work-from-home
ADDITIONAL COMMENTS
AMTA is committed to fostering a diverse, equitable, and inclusive environment for everyone and the principle of equity in employment. AMTA encourages applications from all qualified individuals; however, Canadian citizens and permanent residents will be given priority. We thank all applicants for their interest; however, only those selected for an interview will be contacted. The successful candidate will be required to complete all applicable background checks (which may include, criminal, identity, educational, and/or credit) and professional reference checks satisfactory to the AMTA.
We offer competitive compensation and a comprehensive benefits package. If you are interested in joining our organization and becoming part of a strong, dynamic team, submit your resume to careers@amta.ca by June 24, 2024.