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TRANSCOM Dispatcher/Supervisor
Training (8 Day)
The 8 Day Dispatcher/Supervisor Course
explores in depth the same topics covered in the
Dispatcher/Supervisor Seminar.
Nationally recognized TRANSCOM’s 8-Day
Dispatcher / Supervisor Course is now a corporate learning
strategy for many high profile fleets in Canada.
Position your Dispatchers for Success !
Upgrade Your Bench Strength in Operations !
Contribute to Improving the Operation of Your Company !
Become Carrier of Choice for Attracting Talent & Caring for
Customers !
60 Hours of intense training covering 40
topics that include:
- Why
Bother?
- Dispatcher as Front Line Supervisor
- Achieving Safety Excellence
- Motivating Other Office Staff
- Customer Care Programs
- Rates & Pricing in Trucking
- Coaching a New Driver (role play)
- ISO 9001:2000 -
Equipment Care
- Driver Bonus Programs
- Maintaining a Dispatch
- Emergency Response
- Company Standards, Procedures & Policies
- Yard Responsibilities & Security
- Customs & Border Crossing
- Geography (risks & costs)
- Corrective Interviews (role play)
- Canadian Privacy Act
- Reducing Insurance Costs
- Care for Customer’s Freight
- Oversize Loads
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- Dispatcher Occupational Analysis
- Professionalism / Sexual Harassment / Harassment
- Motivating a Professional Driving Team
- National Safety Code (Compliance Fitness)
- Handling a Customer Service Failure
- Telephone & Email Etiquette / Performance
- Disciplining a Senior Driver (role play)
- Load Securement
- Developing a Continuous Learning Culture
- Dispatching for Profits $$
- Computers & Technology
- Driver Recruitment that Works
- Dress Code & Personal Care
- Trip Sheets & Bills of Lading
- Reducing Emissions & Fuel Consumption
- Lease Operators & Owner Operators
- WCB / WSIB/ Occupational Health & Safety
- Dangerous Goods & Freight Compatibility
- Get Promoted
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To register ... download and complete the
following
PDF Registration
Return to the training schedule page to
confirm course scheduled dates on the Course Calendar by
clicking
here
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Training
Schedule
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